Which organizations can participate?
Organizations that are verified 501(c)(3) charitable nonprofits that are headquartered or provide services in the Paso del Norte region may participate. View the complete elegiblity requirements here.
How can I ensure my organization receives its donations?
In order to receive your donations via ACH transfer, the Paso del Norte Community Foundation requires a banking account eligible to receive ACH transfers and withdrawals. Your donations will be deposited six to eight weeks after El Paso Giving Day.
How will donations be distributed?
Each donation made to a participating nonprofit will be disbursed via direct deposit six to eight weeks after El Paso Giving Day and include any available incentive prizes or matching funds.
Can nonprofits give to themselves?
No, nonprofits cannot give to themselves on Giving Day to raise the number of unique donors in hopes of winning a prize.
How can nonprofits stay informed? Read the El Paso Giving Day E-Newsletters, subscribe here. El Paso Giving Day participants will receive monthly E-Newsletters about important announcements, deadlines, and new promotional tools. We also encourage nonprofits to visit the official elpasogivingday.org webpage and El Paso Giving Day on Facebook and Instagram.
Who issues a tax acknowledgement to the donor(s)?
We encourage your organization to thank your donors for any donations received using the customized thank you tool via the El Paso Giving Day platform. However, we ask that nonprofits do not issue a tax receipt for any online donations given directly on the Giving Day website. The Paso del Norte Community Foundation, who accepts the donation(s) on your behalf issues a tax receipt upon completion of an online donation. This receipt is the donor’s tax acknowledgment statement and expresses that the gift is 100% deductible.
If your organization receives any gifts offline (not through the Giving Day platform) such as matching funds, cash, check, or stock you need to issue those donors a tax acknowledgment statement.
What do you do if a donor reaches out to you and says that they didn’t receive a receipt?
There are a couple of options if a donor reaches out to you about their receipt:
You can ask the donor if they created a donor account on the website. If they did, the donor can log in to their account and resend the receipt to their email address You can always refer them to our wesbite to request their own receipt or contact amacias@pdnfoundation.org to assist.
What are matching funds? How do they work? Matching funds are additional dollars contributed directly to your nonprofit from a donor, company, or community partner (or some combination) to help encourage donations to your nonprofit. Matching funds are 1:1 matches, which allows you to say your dollar will be doubled! Your matching fund will appear on your nonprofit profile and will count down as they are satisfied. Nonprofits will be able to add, update/edit matching funds to their profile through September 30 at 11:59 p.m.
Matching funds allow donors to: Multiply the impact of their gift for a nonprofit about which they care deeply.
Does the matching fund money get bonused? No. Each nonprofit should receive the matching fund money directly from their donors. Matching fund donors can write a check or grant directly to your organization, outside of the Giving Day platform.
Are matching funds a dollar-for-dollar match? Yes, matching funds must be a dollar for dollar.
Will my matching funds appear on my nonprofit profile? Yes, your match amount will be listed on your profile page. As you raise money on NTX Giving Day, your match goal will count down until the match is satisfied.
Does the Paso del Norte Community Foundation manage our matching funds? No, it is up to each organization to go out and find their own matching funds, as these are handled entirely by their staff independently.
Matching funds should be given straight to the nonprofit and not made through the webiste/platform.
How do I enter my organizations matching funds? Congratulations on securing a matching fund! Matching funds are a great way to inspire donors to give! Matching funds should will be entered as a cumulative amount in your nonprofit profile.
Can I edit my profile? All registered and approved nonprofits can edit their profiles at any time on the El Paso Giving Day site.
Can I represent more than one nonprofit organization? Can I use the same email? Yes! You can represent more than one organization using the same email address.
How do I change our point of contact?
If your point of contact from last year is no longer at your organization or needs to be changed, Please contact our team amacias@pdnfoundation.org and we will help you get set up as a user.
Organizations can have multiple users associated with their page which means that you can set up anyone who needs access to your El Paso Giving Day page with their own personal account. Please note that anyone with a user account will have access to your donor information - so please do not give a login to anyone who does not specifically need it.
To add a new user, go to your nonprofit dashboard and click on Settings to expand the menu on the left sidebar. Scroll down and click on Admins, then click on +Add New Admin in the top right corner. Complete the information and click Send. The added user will receive an email with additional log in information.
How do I customize our Donation Levels? Nonprofits have the ability to create customized donation levels on their nonprofit pages to help tell their story and show how much impact their donation can have. To create customized donation levels from your nonprofit portal, click on Checkout on the left sidebar and click on Donation Form. From here you will be able to edit the amounts and descriptions on our donation form.
PLEASE NOTE: You are not required to customize your donation levels.
When can I donate?
Donations can be made during the early giving period, Thursday October 10-16 and on El Paso Giving Day, Thursday, October 17.
Who can donate?
Anyone may make a tax-deductible donation to one or more nonprofit organizations via credit/debit card and electronic check/bank draft through the El Paso Giving Day portal with a minimum donation of $10. All donations will be processed by the Paso del Norte Community Foundation, who will issue the tax-receipt to donors and distribute gifts to the designated nonprofit organizations.
How do I donate? Can I make donations via a mobile device?
You can make a lasting impact by donating online and via any device including mobile phone with a credit/debit card and/or electronic check/bank draft through the El Paso Giving Day portal with a minimum donation of $10.
Who can I donate to?
You can donate to any participating nonprofit organization listed on the El Paso Giving Day website. View the list here.
Can I give to more than one organization?
Yes! From the donate page of a nonprofit, input your donation amount and click Add to Cart and Checkout Later. Once you have added all of your donations to your cart, you can click on the shopping cart in the top right corner to complete the checkout process.
What if the organization I want to donate to is not listed?
Please send an email to amacias@pdnfoundation.org to request that we contact the organization to invite them to participate.
Can I donate offline?
Absolutely! Checks may be made to the Paso del Norte Community Foundation with the nonprofit organization(s) you wish to support on the memo line. If there are several organizations you wish to support, you may include a letter with the organization names and amounts you wish to donate through a single check. Checks may be mailed to: Paso del Norte Community Foundation, 221 N. Kansas, Suite 1900, El Paso, TX, 79901, or hand-delivered on Monday-Thursday from 8:00 a.m. – 5:00 p.m. or Friday from 8:00 a.m. to 3:00 p.m. Checks must be mailed by Thursday, October 17.
Can I pre-schedule a donation for El Paso Giving Day?
You cannot pre-schedule your El Paso Giving Day gift, but you may make a donation to a participating nonprofit before or after the El Paso Giving Day. In order for your donation to be counted towards prize incentives awarded on El Paso Giving Day, it must be made on October 1th between 12:00 a.m. and 11:59 p.m.
How much of my donation goes to the nonprofit?
The only fees associated with El Paso Giving Day are the credit/debit card processing fees, which are 2.2% + $0.30 per gift (required by Visa, MasterCard, Discover) or 3.5% + $0.30 per gift (required by American Express). There is an additional +1% fee for international cards and an additional +1% fee for currency conversion, when needed. Donors are given the option to cover the credit/debit card fees. If you choose this option, 100% of your online charitable gift will go to the designated organization(s). There are no other fees to the donors or nonprofit organizations. The Paso del Norte Community Foundation does not retain any of credit/debit card fees or any other fees.
Will I receive a receipt for my donation? How do I get a copy?
Yes, you will automatically receive an on-screen acknowledgment and an email receipt for your 100% tax-deductible donation once your donation is processed. Sometimes receipts get caught up in spam filters so if your receipt does not arrive within a few minutes, check your junk mail folder.
If you created a donor account upon making your donation for El Paso Giving Day, you can log in, click the tab labeled My Donations and you will see all the donations you made. On the right-hand side next to the amount, there is a button labeled Send Receipt which allows you to send your receipts to your email address at any time.
If you did not create a donor account when making your donation(s) contact customer service at amacias@pdnfoundation.org. Please be sure to provide us with the email address you used upon making your donation so that we can get your receipt to you. You can also request a copy of your receipt hereby entering the email address you checked out with.
How will the donations be reported on my credit card statement?
Your credit card statement will read: EP GIVING DAY - PDNCF.
Who will receive my contact information?
The organization(s) you choose to donate to will have access to your name, address and email address. This information is used solely to send thank you messages, provide the option to receive future notifications, and to notify you of future activities.
What are the benefits of creating a donor account? Do I need a donor account to donate?
No! You do not need a donor account to donate El Paso Giving Day. If you choose not to create a donor account, you can simply checkout as a guest. However, should you choose to create a free donor account, you can enjoy the following advanced features year-round:
I can’t remember my donor account password. What should I do?
PLEASE NOTE: If you do not see the email in your inbox, be sure to check your spam/junk folders.
I tried signing up for a donor account, but it says my email address is already in use. What should I do? Great news! This means that you have made an account previously with your email address. If you know your password, click here and enter your email address and password in the allotted boxes. You can also reset your password if you forgot it.If you need additional help accessing your donor account, please reach out to our team at amacias@pdnfoundation.org.
How do I change my donor account information?
To edit your personal information, simply login to your donor account. Once you are logged in, you’ll see your name the right side of the menu. To update your user profile information, click the “Account Settings”. Here you can update your email address and change your password.
What is El Paso Giving Day?
Founded in 2016 by the Paso del Norte Community Foundation, El Paso Giving Day is an online charitable giving campaign designed to shine a light on the essential work of nonprofit organizations and ignite the spirit of giving among new and younger donors in our community. El Paso Giving Day is often considered the largest and, often, the only major fundraising campaign for many nonprofit organizations, and, the money that is raised here, stays here.
When is El Paso Giving Day?
The 9th annual El Paso Giving Day is set for Thursday, October 17, 2024 from 12:00 a.m. to 11:59 p.m. El Paso Giving Day includes an early giving period that begins on Thursday, October 10, 2024 at 12:00 a.m. to give donors additional time to make their tax-deductible gifts.
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All donations through El Paso Giving Day must be 100% tax deductible; consequently, no goods or services may be exchanged for the gift. A participating organization nor any person raising funds for an organization can offer any kind of incentive (time, product or consideration) in exchange for donations made through El Paso Giving Day. El Paso Giving Day will not share or sell donor information to any other organization or entity, but El Paso Giving Day and Paso del Norte Community Foundation does reserve the right to communicate with donors for the purpose of user surveys, newsletters and general education about philanthropy. El Paso Giving Day is a program of the Paso del Norte Community Foundation (PdNCF) and all donations are subject to the ultimate control of the PdNCF and its board.
